Refund policy

14-Day Satisfaction Guarantee 

Change your mind after receiving an original artwork? You have 14 days from the date you received it to let us know. Please note that in this case the shipping costs are covered by the buyer.

All return shipments must be in their original packaging (including all accompanying accessories received with the order). 

Damages and issues

If the original artwork arrived damaged, you can return it for a full refund to your original payment method within 14 days of receiving it. 

All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in EUR.

To start a Return Request, please contact us via email : info@danlesaart.com

Please note: No refunds will be granted after the 14-day period.

 

Exceptions / non-returnable items

Custom order artworks are not eligible for returns. Please contact us via email: info@danlesaart.com if your order arrived damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
If you would like help finding a replacement artwork, we are happy to help you find the perfect piece.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@danlesaart.com.